SMS Alerts and Notifications

Most Commonly Asked Questions

• ★ Questions (And Answers!) For "Newbies"
• ★ About Introductory Messages
• Does TextPower offer training?
• What does "This number does not appear in our records" mean?
• How does the STOP function work? Can it be customized?
• Can I send messages longer than 160 characters?
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Step-By-Step Guides

• How Do I: Upload a File/List of Numbers
• How Do I: Access/View/Download Sent Message Reports
• How Do I: Create a group and add a group to a number using AlertManager
• How Do I: Get/Download A List of Opted-In and Opted-Out Numbers

New Features

• ★ Text-Enabled Toll-Free Numbers
• ★ Forwarding inbound text messages to email
• Early Warning and Emergency Notification Levels
• Email opt-in Webpage Widget
• High speed throughput dramatically increased
• TCPA compliance program
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Opt-ins, opt-outs and working with lists

• ★ Updating Opt-in Lists (synchronizing databases)
• ★ Keywords, Action Words and Command Words
• ★ Advanced Functions Of File Upload/Sync
• ★ Uploading lists of numbers to the TextPower system
• Different Opt-in Levels and Meanings
• Comprehensive Phone Number Report
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AlertManager

• Videos about using AlertManager
• Using AlertManager to send blast messages

Technical Questions

• What Happens When A Text Message Is Sent By A Number That Is Not Opted In?
• Error Message: -6: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
• Keyword Processing Rules
• Message Types, Send Methods and Example APIs
• IP Addresses for Firewall Settings
• Sending SMS Via HTTP POST method
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TextPower Technical Documentation

• Failure Reporting Process and Specifications
• Delivery Reports, Codes, Specifications and Notes
• General SOAP Interface Summary and Description
• SMS Sending XML Interface API Specification (Customers Programming Pre-2016)
• Web Management Services (not included in pre-2016, above - program separately)
• SMS Sending XML Interface API Specification (Customers programming after 2016)
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General Reference Documents and Materials

• What is a "campaign" and why do I need one?
• How Do Short Codes Work?
• TextPower Carrier Codes
• TextPower Delivery Codes
• PowerText - Add special functions to your messages
• Sending to Pagers

Descriptive Documents (not specifications for programming - more about understanding how things work)

• OptIn/OptOut Processing Rules
• Delivery Reports
• Bulk Optin Upload Process Description
• Advanced SOAP Services (Version 3)
• TextPower SOAP Trace Examples

Customer Portal Guide and Menu Items

• What Is The "Kill Switch" And How Can It Be Used To Our Advantage?
• Statistics and Reports - Where to find your numbers
• Check Number History - View every opt-in, opt-out, POST, reply, etc., for any number
• My Account menu

Understanding your invoice/bill

• How can I charge my internal "customers" for their portion of TextPower’s fees?
• How can I pay our invoice?
• Who can receive the TextPower invoice?
• When will I be billed?
• What does my monthly TextPower invoice include?
• What does my first bill cover?

AlertDispatcher

• 1. AlertDispatcher - Overview
• 2. AlertDispatcher - How can I use it?
• 3. AlertDispatcher - Operational Basics
• 4. AlertDispatcher - Sending Messages
• 5. AlertDispatcher - Receiving Messages
• 6. AlertDispatcher - Address Book Management
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